Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. You will also receive a tracking link in this email so check this out for any delivery updates. If the delivery time frame has passed and you’ve still not received your items, please get in touch with our Customer Service team with your order details. Please make sure to send us your order number so we can investigate your order status for you.

Yes, you can. Along with your order confirmation, once your order has been shipped, a tracking number will be sent over to you so you can track your order.Any problems with your package connect us freely!

Please take extra care when entering your shipping instructions at checkout, once an order has been placed, we only have a short space of time in which to amend an address and sadly, if your parcel has already been dispatched, we are unable to change your shipping address for you. If you find that you have entered the incorrect address, please contact our Customer Service team with your order details and your correct address information. We will try to help you as much as we can!

We try as hard as possible to ensure you won't receive an incorrect item, however very occasionally this may happen. If you get a wrong item, please contact our Customer Service team with images of the incorrect item, where a member of our customer service team will help you further.

We try and feature this on all products that include ingredients, if we have missed any or you would like more information please contact our Customer Service team with the product name for further information.

We really hope you love every item you purchase, however, if you do need to make a return you’re welcome to do so within 30 days of receipt. All returned items must be sent back to us unopened, unused and in their original condition. We reserve the right to refuse an exchange or refund if items are non-saleable.Personalised items are non-returnable / non-refundable. Gift Cards are also a non-returnable item.

Returns can take up to 30 working days to reach us, once processed by our Returns team,if it’s been over 30 working days since you sent your parcel back and you have still not received your refund, please get in touch with us and attach a picture of your proof of postage receipt, confirm your order number and item(s) you returned. A member of our Customer Service team will get back to you as soon as possible.

Please contact our Customer Service team if your return appears to be incorrect. Please note that we will refund you the amount paid, please check your original order confirmation to check if discount has been applied at checkout to your items, before contacting us.

Please try an alternative payment method or contact our Customer Service team and one of our representatives will help you as soon as they can!

Firstly, please check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, please check the T&Cs of your code, if the item is in sale or in a certain category the discount may not be valid on this product. If it’s still not working, please contact our Customer Service team with your discount code and we will be able to advise you further.

Please try resetting your password initially. If this still doesn't work please contact our Customer Service team with your account details and we'll try and help!