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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at dan.su@jibinfo.com. Please note that returns will need to be sent to the following address:
TH7-5681 Birney Ave, Vancouver, BC, V6S 0L5, Canada
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Canada, shipping your goods may take longer than expected.
You can always contact us for any return questions at dan.su@jibinfo.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dan.su@jibinfo.com.
We are wholeheartedly committed to propelling the loyalty program consulting industry forward by establishing top-notch, cost-efficient, and highly effective standards.
Our primary goal is to proactively address implementation challenges and provide an exceptional, enduring solution through our unwavering dedication to delivering bespoke professional services tailored precisely to your requirements. This empowers both you and your team to concentrate on core business activities while harnessing valuable resources. Embracing the essence of the digital age and professional excellence.
Our brand, centered around Responsibility, Trust, and Value, embodies our commitment to ethical practices, trustworthy relationships, and delivering unmatched value to our clients. These core principles shape our identity and propel us towards a future characterized by excellence and prosperity.
Jibinfo firmly believes that to thrive in a competitive market, a team with strong cohesion and professionalism is essential. We define excellence in individuals as those who achieve recognition through their actual work performance. Hence, our company upholds a six-word employee quality requirement: "Dedication, Professionalism, Collaboration
Collaboration entails open-mindedness, tolerance, swift responsiveness, and a willingness to share knowledge and experience with colleagues.
Professionalism is characterized by high execution capabilities, outstanding professional competence, a commitment to continuous improvement, a strong desire to learn, and a passion for tackling challenges.
Our dedication to these values ensures that we cultivate a dynamic and proficient team poised for success in today's demanding marketplace.
With over 30 years of experience in the IT industry, including 22 years in managerial positions in the global market, he possesses a deep understanding of business needs and effective delivery.
With over two decades of management experience in the retail sectors, She has demonstrated a keen market sense and relentless determination to lead teams from ground zero, driving continuous improvement.
With over a decade of industry management experience, she has been responsible for overseeing organizational development and change, strategic initiatives, and fostering a positive corporate culture.
With over a decade of professional financial experience, she has accumulated extensive expertise in areas such as tax planning, risk management, internal and external audits, and various related fields.