Shipping & Returns
SHIPPING
- DOMESTIC SHIPPING POLICY
Free Standard Shipping on Retail Orders Over $50 in the Canada.
Orders placed after 11AM PST will be processed the following business day
Orders placed after 11AM PST on Fridays, will be processed the following Monday.
Overnight orders placed Friday before 11AM PST will be delivered the following Monday.
Business days are Monday-Friday, excluding scheduled fulfillment center closures.
We do not process, ship or deliver orders on Saturdays or Sundays.
You will receive a shipping confirmation once your order ships.
Tracking details may take up to 24 hours to be available.
- INTERNATIONAL STANDARD DELIVERY
10-14 working days - $10
CA Free Delivery for orders over $50
CA Standard Delivery - $10
RETURNS
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at dan.su@jibinfo.com. Please note that returns will need to be sent to the following address:
TH7-5681 Birney Ave, Vancouver, BC, V6S 0L5, Canada
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Canada, shipping your goods may take longer than expected.
You can always contact us for any return questions at dan.su@jibinfo.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If more than 15 business days have passed since we’ve approved your return, please contact us at dan.su@jibinfo.com.